The value of proactive support
Business continuity and cost saving
Proactive support helps to identify and fix issues before they could lead to more complex services degradation. As a result, business operations keeps running smoothly and avoids financial or reputation losses.
Network health and performance
Regular monitoring of network’s parameters allows for early detection of bottlenecks and performance issues, leading to a more stable, resilient, and efficient network experience for the customer.
Adaptation to changes
Network is changing – it develops, expands, adapts. Changes are not always documented, and knowledge exchange in DevOps teams could be problematic. As a result, non-optimal configurations could be used. Proactive support able to make review, find weaknesses and recommend ways of unification.
Predictive and custom approach
Custom checks can focus on parameters not covered by standard monitoring systems. Gathering and using various types of data helps to identify complex trends and patterns.
Network visibility and Knowledge sharing
Service platform used for proactive support with all gathered data is available for the customer, it improves network visibility and provides instrument for knowledge sharing between the teams.
The value of single place for Knowledge
Knowledge of the network is a data combination from physical/logical elements and other sources:
- Configuration: what running and startup configurations are used
- Operational: operational state of protocols, components, logical items, etc.
- Inventory: what hardware and software components are used
- Logging and stats: what events occurs and statistics collected
- Designs and regulations (*): what design requirements, best practices and customer regulations should be used
- Checks and compliance (*): compare operation and configuration with baselines, restrictions and recommendations
Possible difficulties while using all the data by distributed systems:
- Different systems typically used for own dedicated purposes
- Not all listed data is collected or ready for analysis
- Vendor-locked systems could be low or expensive in customization
- Cross-platform automation could be very complex
- It is not easy to find, correlate and analyze data across multiple platforms with different structures, search engines and gui/api
- It is complicated to organize and provide network optimization processes (*) on vendor-locked or distributed systems
Our KYN (Know Your Network) core service is ready to solve or avoid difficulties and provide the instrument for complex network view.
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